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Do you desire professional and personal fulfillment in your career? Do you want to be part of an organization that is interested in your professional growth? Do you want to work for a practice that is dedicated to both quality patient care with a positive workplace, look no more?

Welcome to Children’s Choice Dental Care and Premier Orthodontics. We are looking for highly skilled and experienced Orthodontic Treatment Coordinator to join our team. If you are a motivated self-starter and have excellent work ethics and dental experience, we would like to hear from you.

At Children’s Choice Dental Care, we have modern, fully equipped, state of the art dental practices anyone would be proud to be affiliated with. We recognize that our team members are part of the Children’s Choice Dental Care and Premier Orthodontics family where we provide outstanding professional, financial, and personal growth for your dental career. Our dental practices will provide excellent patient care and our team members are appreciated and respected as professional colleagues.

Benefits: Competitive Pay, Paid Time Off (PTO), Holiday Pay, Medical, Dental, Vision, 401(k) plan with company match, much more

Some benefits only available for Full- Time Employees

Requirements

Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Personal confirmation of all exam, observation, and recall patients
Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving New Patient appointments to maintain a full productive exam schedule every day
At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
Putting patients and parents at ease with a friendly meet and greet
Introducing patients to the office
Presenting office tour with patients and parents
Support of the office, doctor, and team members
Discussion of treatment plan with patients/parents
Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
Explanation of office policies and procedures
Schedules contract, records and any follow up appointments needed in Practice Management System
Maintain and utilize recall system
Maintaining start conversion percentage goal of 65% per month
Enter/print/mail patient letters to patients and doctors
Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
Follow up on exam patients
Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
Back up-front desk by being third on phones
Prepares contracts - discusses financial arrangements-has responsible party sign
Explains risks and limitations and has patient sign
Enters treatment plan in chart/computer
Maintains cleanliness and neatness of work area
Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
Discussing dental benefits when applicable
Sending pre-estimates and following up with patientsEducating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
Dealing with difficult patients and doing public relation calls to patients
Monitoring treatment plans and case acceptance

Supervisory Responsibilities: This position has no supervisory responsibilities.

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when the following have been proven:

Customer Service - Manages difficult or emotional patient situations, responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; listens and responds constructively to other team members' ideas and proposals; is open with other team members about his/her concerns; expresses disagreement constructively.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative task correctly and on time; supports organization's goals and values; benefits organization through outside actives, supports affirmative action and respects diversity.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Education and/or Experience: Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience, preferred.

Language Skills: Ability to read and comprehend simple instructions, short correspondence and

memos. Ability to write simple correspondence. Ability to effectively present information in

one-on-one and small group situations to patients, clients, and other employees of the

organization.

Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with

10's and 100's. Ability to perform these operations using units of American money and weight

measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or

two-step instructions. Ability to deal with standardized situations with only occasional or no

variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop kneel, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Treatment/Financial Coordinator in San Francisco

Children's Choice Dental Care

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